Concierge and price transparency: Avoid hidden costs and unpleasant surprises!
- contact00157
- Sep 5
- 2 min read
In the world of short-term rentals, choosing the right concierge service can be complex. While some providers offer quality services, others can confuse the issue with hidden fees and a lack of transparency regarding revenue management.
One of the main areas of concern is cleaning fees and rent collection . Here are the pitfalls to avoid and tips for choosing a transparent concierge service .
1. Cleaning costs: a hidden profit lever?
Many concierge services advertise attractive prices and highlight a low commission percentage. But what they don't always tell you is that cleaning fees are not included in this commission .
📌 How does it work?
Cleaning fees are paid by guests at the time of booking.
However, some concierge services collect these fees directly without actually including them in their service.
In reality, these fees are not redistributed to the owner , but kept by the concierge, which can distort the perception of prices.
💡 Tip: Before signing with a concierge service, always ask for details on how cleaning fees are handled. Make sure they are separate from the management fee and that they are used wisely for the actual upkeep of the property.
2. Why do some concierge services collect income from your stays?
Another point of vigilance concerns rental management. Some concierge services collect revenue from reservations directly before paying them to you .
🚨 What you need to know :
Only concierge services with a G Card (property management card) are legally authorized to collect your rent.
Many concierge services that collect revenue do not have this card , which can cause problems in the event of a dispute or mismanagement.
By collecting money directly from reservations, they can hide certain charges or levy unjustified additional fees .
💡 Tip: Choose a concierge service that lets you collect your rent directly through the booking platform (Airbnb, Booking, etc.). This guarantees total transparency on your income and avoids any unpleasant surprises .
3. How to recognize a transparent concierge service?
Before entrusting your property to a concierge service, here are some essential criteria to check:
✔️ A clear and detailed contract : It must mention all the fees applied (commission, cleaning fees, possible supplements)
.✔️ A transparent pricing structure : No hidden costs or unexpected fees after the fact.
✔️ You collect your rent yourself : The concierge must not directly manage your income (unless they have the G Card).
✔️ A breakdown of cleaning fees : Check that the fees paid by guests are actually used for maintenance and not to inflate the concierge's margins.
📌 Tip: Before signing, always ask for a detailed quote and compare several providers.
Conclusion: Prevention is better than cure!
Using a concierge service can be a real time saver and provide peace of mind, but you still need to choose the right service provider .
By paying attention to cleaning costs and rent management , you will avoid unpleasant surprises and maximize the profitability of your property.
🔍 Before you commit, ask the right questions and prioritize transparency!
🔹 Need a transparent concierge service to manage your property with complete peace of mind? Contact us now to find out more!
